Here are some tips to make the most of your appointment.
One problem per visit please – The Doctor may not be able to deal with lots of problems in one visit.
Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.
Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.
Ask a friend or family member to come with you – only if you would like.
Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late – We will still try to accommodate you (we know buses are late, taxis don’t turn up, and cars won’t start). Please allow plenty of time when travelling to the Practice, and if driving for parking your car. If it’s simply not possible for you to be seen we will rebook you at a time convenient to you.
Zero tolerance. This practice subscribes to the NHS Zero Tolerance Policy. Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated. We are fortunate at BGS that instances of such behaviour are unusual. We do believe that every member of staff has the right to come to work without fear of abuse or intimidation. Patients who behave in a disruptive, abusive or offensive way will be removed from our list, and if appropriate the matter will be reported to the police
Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.