Online Consult logo

Consult with your doctors online. Request a GP letter, medical examination or report, or ask a general query.

Book an Appointment

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • You can make an appointment with the Doctor, Practice Nurse or Health Care Support Worker by telephone 01782 544466
  • You will never be refused access to a Doctor if one is available. If we are overbooked, or if it is more convenient for you, we can often give you an appointment with the extended access service, here you can see a Health Care Support Worker, Nurse Practitioner, Practice Nurse for a range of conditions and procedures
  • We have a mixture of routine and urgent appointments. An urgent appointment is for something that cannot wait, for example chest infections, throat infections, exacerbation of asthma or COPD, sick children and patients who are at risk of hospital admission. Urgent appointments are made with the doctor on call and may not be the doctor of your choice
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment
  • We will never refuse to see and assess a child who is ill, or who is thought to be ill
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice, whenever this is possible.

Please help us

If you are not able to attend your appointment please let us know in good time so that the time can be used for someone else. If you are late for an appointment we will try to accommodate you, but if we can’t, we will rebook you.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.