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Advanced Cloud Telephony

We are pleased to announce that we have moved to a new Cloud-based telephone system.  It will offer features which will help improve the patient experience, including:

  • No engaged telephone lines – your call will be in a queue and you will be informed what position you are in
  • If the lines are extremely busy you will be offered a patient call back feature – it will hold your place in the queue and it will automatically ring when it’s your turn – no more holding on the line, saving time and money

You will continue to contact us using the same number. We hope this makes your contact with the surgery a more pleasant experience.